Tangney Tours

Please read the following carefully- it is important.

Your contract is with Tangney Tours LTD • Registered in England and Wales • Company No. 03585640. The booking conditions, information and terms in this literature form the basis of our contract with you, the consumer. In common with all our Tour Organisers, we have an obligation under EU Law for our literature to make clear to you the provisions of our Contract. To provide a full description of each tour, to state exactly what elements of each tour are included in the published price and what, if any, may be charged to you at a later date. All bookings are made subject to English, Scottish or Northern Irish Law.

OUR TOUR PRICES
We offer our tours at realistic prices, which include all the facilities necessary for you to complete your journey in comfort and without the need to pay extra costs to complete your itinerary. The choice of hotel accommodation is crucial to the enjoyment of any tour. Our choice of hotels is based on years of experience and a commitment to fulfil our responsibility to our clients in this vital aspect of a tour.

The published prices are fully inclusive of transportation (except where shown otherwise), known taxes, guiding and other necessary items and are costed on a realistic exchange rate at the time of going to press. We invite you to consult us about any aspect of our tour programme and to compare our offer with those of other operators.

TO MAKE A BOOKING
To make a booking we require a deposit of £75.00 per person for Lourdes or more for other destinations, and as advised at the time of booking for scheduled flights, plus insurance if required and a completed booking form.

CONFIRMATION
Our confirmation of a booking is the invoice sent to you showing what is booked on your behalf. Please check your confirmation invoice, ticket and anything else you receive in relation to your booking as soon as you receive it. Contact us immediately if any information appears to be incorrect or incomplete as it may not be possible to make changes later. We regret that we cannot accept any liability if we are not notified of any inaccuracy in any document if we are not notified within 14 days of it being sent to you or your representative. We will endeavour to rectify any inaccuracies not notified to us outside these time limits and you will be required to meet any costs involved in doing so.

PAYMENT
Once you have received your confirmation of booking the balance of payment due must be sent to us two months prior to departure. If a booking is made within two months of departure full payment must be made on receipt of invoice confirmation.
The person signing the booking form will take responsibility for all those named on the booking form and all correspondence will be sent to that person at the address on the booking form. Credit cards are accepted.

FINANCIAL SECURITY
All tours by air featured are operated under the protection of our Air Tour Organisers licence issued by the Civil Aviation Authority ATOL (1220).
The financial bond required by the Authority is a guarantee of the protection of all tour payments and of repatriation to the United Kingdom in the unlikely event of insolvency. For overland tours we are members of ABTA (V2895), the Association of British Travel Agents and members of AITO, the Association of Independent Tour Operators. Both of these organisations are also committed to uphold standards of quality.

FINANCIAL SAFEGUARD
Any money paid to a travel agent in respect of a tour with Tangney Tours is at all times held on behalf of the ATOL holder until he receives a confirmation of his booking from Tangney Tours. Thereafter any money held by the travel agent, in respect of the booking, is also held on behalf of Tangney Tours.

HEALTH
There are no compulsory vaccinations necessary to visit the countries we feature in our brochure. Advice on vaccinations and medication is contained in a booklet ‘Health advice for travellers’ published by the department of Health. This can be obtained from your doctor or freephone: 0800 555777. If you are undergoing medical treatment you must obtain permission to travel from your doctor. Any certificates you may have should be taken with you along with your medication and should be carried in your hand luggage.

CHANGES TO PROGRAMME
We reserve the right to make changes to the tour programms and conditions in our brochure before we enter into our contract with you. Any significant change made to a tour programme itinerary, or conditions, will be advised to you at the time of booking or as soon as practically possible after we become aware of any change.

We undertake not to cancel your holiday once you have received your confirmation from us unless:
The minimum number of persons enrolled on a tour is not sufficient for us to operate it. For reason of force of majeure or by reason of unusual and unforeseeable circumstances which can reasonably be said to be outside our control after we have exercised all due care. We recognise our liability to you in the event of our having to cancel a tour for any reason. If we cancel your tour we will advise you as soon as possible. You can then choose a full refund or, if available, an alternative tour and have the price adjusted if this tour is of a higher or lower value than the original. If after a booking we make a significant change to an itinerary or conditions of contract we will advise you as soon as possible. A significant change is one that we make to your holiday arrangements before departure which involves changing your UK airport. Although please note a change from one London area airport to another is not classified as a ‘significant change’. Neither is time of departure or return by up to 12 hours, nor is offering accommodation of a similar category as defined by the local star rating or our price categories. If after departure we cannot operate the tour largely as advertised we will offer alternative arrangements for you to complete your stay at the destination and where appropriate a refund for any difference in the services supplied and those contracted for. If this is not possible or for good reason you do not accept the alternative you will be informed at the earliest opportunity and we will arrange for equivalent transport back to the departure point in the United Kingdom.

AIRLINE & AIRPORT
We reserve the right to substitute any other airline/ aircraft for whatever reason, should it be necessary. We also reserve the right to substitute other airports e.g. any airport within the London area should circumstances require or for Lourdes either Biarritz, Pau or Toulouse. These changes would be advised to the passengers in advance wherever possible.

TRAVEL DELAYS
The airlines, both scheduled and charter, coach companies, trains and ferries we contract for our clients are all of good repute. However in the unlikely event of a delay, howsoever caused, the Tour Operator cannot be held liable for any costs incurred or inconvenience suffered. We will always assist with passenger comfort if a delay occurs. We do not own any aircraft, coaches, ferries or trains.

CONDITIONS OF SUPPLIERS
The services which make up your arrangements are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liabilities to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or from the supplier concerned.

CANCELLATION BY THE CUSTOMER
A cancellation by the customer will take effect on the date we receive written information on this. We will apply the following scale of cancellation charges based on the period before departure when the cancellation takes effect and expressed as a percentage of the tour cost.

Period Charge
Up to 56 days Deposit
57 - 29 days 50%
28 - 15 days 80%
14 days or less 100%

Outline details of insurance cover arranged by Tangney Tours which includes cancellation cover are shown overleaf.

COMPLAINTS
If you have a complaint about any of the services provided to you, you must immediately inform our local representative and we will take prompt action to rectify matters. If you feel a dispute is not satisfactorily resolved, you must give written evidence of this to our local representative at the time and write to us giving full details of your complaint within 28 days of the return date of the tour. Failure to do so will invalidate your complaint.

SPECIAL NOTICE
We reserve the right to ask any passenger who behaves inappropriately to leave any of our tours. We cannot guarantee in these circumstances to organise the passengers return to their joining point. We reserve the right to pass on to the passenger any costs incurred by Tangney Tours should inappropriate behaviour result in such costs.

CHANGE OF DATE OR PERSON
You may transfer your reservation to another tour provided this is done no later than 42 days prior to your departure. You may transfer your reservation to another person provided this is done at the time you inform us of your decision not to travel and that person complies with the conditions of the contract and that this is done no later than 10 days before departure. An administration fee, not exceeding £50, may be made by Tangney Tours plus any airline or outside contractor charges.

REVISION OF TOUR PRICE AND CURRENCY
Our published prices are based on contracted air fares, hotel and transportation costs, existing airport taxes and current VAT rates in the countries concerned. All costs and charges as known at the time of going to print. Our costings are made on the following basis of £1.00 sterling being:
Euro : 1.43
US Dollar : 2.00 (On 1st October 2007)

PRICE GUARANTEE
We reserve the right to increase the price of your tour to compensate for any adverse change in the exchange rate and because of any increase in fares and increases in taxes and dues or the implementation of new ones. It is a condition of the contract that we will absorb the first 2% of any increase in prices and that you may withdraw from the tour if the surcharge exceeds 7% of the published tour price. No surcharge will be imposed less than 30 days prior to departure. Passengers booking travel only do not have the protection of the price guarantee. This literature is issued by Tangney Tours. It does not commit any airlines, ferry companies, train or coach company mentioned herein.

Note: All information posted on this website is in good faith and believed to be correct at the time of publication. No liability can be accepted for any errors or omissions. All prices to be confirmed by Tangney Tours on booking.





	Please read the following carefully- it is important. Your contract is with Tangney Tours LTD • Registered in England and Wales • Company No. 03585640. The booking conditions, information and terms in this literature form the basis of our contract with you, the consumer. In common with all our Tour Organisers, we have an obligation under EU Law for our literature to make clear to you the provisions of our Contract. To provide a full description of each tour, to state exactly what elements of each tour are included in the published price and what, if any, may be charged to you at a later date. All bookings are made subject to English, Scottish or Northern Irish Law. OUR TOUR PRICES We offer our tours at realistic prices, which include all the facilities necessary for you to complete your journey in comfort and without the need to pay extra costs to complete your itinerary. The choice of hotel accommodation is crucial to the enjoyment of any tour. Our choice of hotels is based on years of experience and a commitment to fulfil our responsibility to our clients in this vital aspect of a tour. The published prices are fully inclusive of transportation (except where shown otherwise), known taxes, guiding and other necessary items and are costed on a realistic exchange rate at the time of going to press. We invite you to consult us about any aspect of our tour programme and to compare our offer with those of other operators. TO MAKE A BOOKING To make a booking we require a deposit of £75.00 per person for Lourdes or more for other destinations, and as advised at the time of booking for scheduled flights, plus insurance if required and a completed booking form. CONFIRMATION Our confirmation of a booking is the invoice sent to you showing what is booked on your behalf. Please check your confirmation invoice, ticket and anything else you receive in relation to your booking as soon as you receive it. Contact us immediately if any information appears to be incorrect or incomplete as it may not be possible to make changes later. We regret that we cannot accept any liability if we are not notified of any inaccuracy in any document if we are not notified within 14 days of it being sent to you or your representative. We will endeavour to rectify any inaccuracies not notified to us outside these time limits and you will be required to meet any costs involved in doing so. PAYMENT Once you have received your confirmation of booking the balance of payment due must be sent to us two months prior to departure. If a booking is made within two months of departure full payment must be made on receipt of invoice confirmation. The person signing the booking form will take responsibility for all those named on the booking form and all correspondence will be sent to that person at the address on the booking form. Credit cards are accepted. FINANCIAL SECURITY All tours by air featured are operated under the protection of our Air Tour Organisers licence issued by the Civil Aviation Authority ATOL (1220). The financial bond required by the Authority is a guarantee of the protection of all tour payments and of repatriation to the United Kingdom in the unlikely event of insolvency. For overland tours we are members of ABTA (V2895), the Association of British Travel Agents and members of AITO, the Association of Independent Tour Operators. Both of these organisations are also committed to uphold standards of quality. FINANCIAL SAFEGUARD Any money paid to a travel agent in respect of a tour with Tangney Tours is at all times held on behalf of the ATOL holder until he receives a confirmation of his booking from Tangney Tours. Thereafter any money held by the travel agent, in respect of the booking, is also held on behalf of Tangney Tours. HEALTH There are no compulsory vaccinations necessary to visit the countries we feature in our brochure. Advice on vaccinations and medication is contained in a booklet ‘Health advice for travellers’ published by the department of Health. This can be obtained from your doctor or freephone: 0800 555777. If you are undergoing medical treatment you must obtain permission to travel from your doctor. Any certificates you may have should be taken with you along with your medication and should be carried in your hand luggage. CHANGES TO PROGRAMME We reserve the right to make changes to the tour programms and conditions in our brochure before we enter into our contract with you. Any significant change made to a tour programme itinerary, or conditions, will be advised to you at the time of booking or as soon as practically possible after we become aware of any change. We undertake not to cancel your holiday once you have received your confirmation from us unless: The minimum number of persons enrolled on a tour is not sufficient for us to operate it. For reason of force of majeure or by reason of unusual and unforeseeable circumstances which can reasonably be said to be outside our control after we have exercised all due care. We recognise our liability to you in the event of our having to cancel a tour for any reason. If we cancel your tour we will advise you as soon as possible. You can then choose a full refund or, if available, an alternative tour and have the price adjusted if this tour is of a higher or lower value than the original. If after a booking we make a significant change to an itinerary or conditions of contract we will advise you as soon as possible. A significant change is one that we make to your holiday arrangements before departure which involves changing your UK airport. Although please note a change from one London area airport to another is not classified as a ‘significant change’. Neither is time of departure or return by up to 12 hours, nor is offering accommodation of a similar category as defined by the local star rating or our price categories. If after departure we cannot operate the tour largely as advertised we will offer alternative arrangements for you to complete your stay at the destination and where appropriate a refund for any difference in the services supplied and those contracted for. If this is not possible or for good reason you do not accept the alternative you will be informed at the earliest opportunity and we will arrange for equivalent transport back to the departure point in the United Kingdom. AIRLINE & AIRPORT We reserve the right to substitute any other airline/ aircraft for whatever reason, should it be necessary. We also reserve the right to substitute other airports e.g. any airport within the London area should circumstances require or for Lourdes either Biarritz, Pau or Toulouse. These changes would be advised to the passengers in advance wherever possible. TRAVEL DELAYS The airlines, both scheduled and charter, coach companies, trains and ferries we contract for our clients are all of good repute. However in the unlikely event of a delay, howsoever caused, the Tour Operator cannot be held liable for any costs incurred or inconvenience suffered. We will always assist with passenger comfort if a delay occurs. We do not own any aircraft, coaches, ferries or trains. CONDITIONS OF SUPPLIERS The services which make up your arrangements are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liabilities to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or from the supplier concerned. CANCELLATION BY THE CUSTOMER A cancellation by the customer will take effect on the date we receive written information on this. We will apply the following scale of cancellation charges based on the period before departure when the cancellation takes effect and expressed as a percentage of the tour cost. Period Charge Up to 56 days Deposit 57 - 29 days 50% 28 - 15 days 80% 14 days or less 100% Outline details of insurance cover arranged by Tangney Tours which includes cancellation cover are shown overleaf. COMPLAINTS If you have a complaint about any of the services provided to you, you must immediately inform our local representative and we will take prompt action to rectify matters. If you feel a dispute is not satisfactorily resolved, you must give written evidence of this to our local representative at the time and write to us giving full details of your complaint within 28 days of the return date of the tour. Failure to do so will invalidate your complaint. SPECIAL NOTICE We reserve the right to ask any passenger who behaves inappropriately to leave any of our tours. We cannot guarantee in these circumstances to organise the passengers return to their joining point. We reserve the right to pass on to the passenger any costs incurred by Tangney Tours should inappropriate behaviour result in such costs. CHANGE OF DATE OR PERSON You may transfer your reservation to another tour provided this is done no later than 42 days prior to your departure. You may transfer your reservation to another person provided this is done at the time you inform us of your decision not to travel and that person complies with the conditions of the contract and that this is done no later than 10 days before departure. An administration fee, not exceeding £50, may be made by Tangney Tours plus any airline or outside contractor charges. REVISION OF TOUR PRICE AND CURRENCY Our published prices are based on contracted air fares, hotel and transportation costs, existing airport taxes and current VAT rates in the countries concerned. All costs and charges as known at the time of going to print. Our costings are made on the following basis of £1.00 sterling being: Euro : 1.43 US Dollar : 2.00 (On 1st October 2007) PRICE GUARANTEE We reserve the right to increase the price of your tour to compensate for any adverse change in the exchange rate and because of any increase in fares and increases in taxes and dues or the implementation of new ones. It is a condition of the contract that we will absorb the first 2% of any increase in prices and that you may withdraw from the tour if the surcharge exceeds 7% of the published tour price. No surcharge will be imposed less than 30 days prior to departure. Passengers booking travel only do not have the protection of the price guarantee. This literature is issued by Tangney Tours. It does not commit any airlines, ferry companies, train or coach company mentioned herein. Note: All information posted on this website is in good faith and believed to be correct at the time of publication. No liability can be accepted for any errors or omissions. All prices to be confirmed by Tangney Tours on booking.